Our Return Process
We want you to love your purchase. If something is not right, returns are simple.
Step 1: Start Your Return
- Go to the Returns page
- Enter your order number and the email used at checkout
- Select the items you want to return
- Choose a reason and add any notes or photos
Step 2: We Confirm The Return
After you submit, our team reviews the request and replies by email and SMS with the next steps — usually a drop-off address in Accra or arranging a pickup with our rider.
Step 3: Send The Item Back
Pack the item in its original packaging with all tags attached. Send or hand it over to us within 7 days of approval.
Step 4: Get Your Refund or Exchange
Once we receive and inspect the item, we process refunds within 5-7 business days to your original payment method. For exchanges we dispatch the replacement once the original is back with us.
Return Policy Details
- You have 24 hours from delivery to start a return
- Items must be unused, in original packaging, with all tags attached
- We cover return shipping for faulty, damaged or wrong items
- For change-of-mind returns, the customer covers the return shipping
- The original delivery fee paid to the rider is not refunded, except where the return is due to our error
Exchange Instead?
Looking for a different size or colour? When you submit your return, choose Exchange and tell us what you would like instead. As long as the replacement is in stock we will swap it for you.